Privacy Policy

Privacy Policy

Bamburgh Holiday Cottages
Effective Date: 21/08/2024

At Bamburgh Holiday Cottages (www.bamburghholidaycottages.co.uk), we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.

  1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Details: Name, email address, phone number, and address when you make a booking or inquiry.
  • Booking Information: Details of your holiday cottage booking, including dates and preferences.
  • Payment Information: Payment card details (processed securely by our payment provider).
  • Usage Data: Information on how you use our website (e.g., IP address, browser type) to improve user experience.
  • Communication Preferences: Any preferences regarding marketing communications.
  1. How We Use Your Data

We use your personal data for the following purposes:

  • Booking and Payments: To manage and fulfil your holiday cottage booking.
  • Customer Support: To respond to inquiries and provide customer service.
  • Marketing: With your consent, we may send you promotional emails about special offers and updates.
  • Legal Compliance: To comply with legal obligations (e.g., record-keeping).
  1. Legal Basis for Processing

Our legal bases for processing your data include:

  • Performance of a Contract: When managing bookings and payments.
  • Legitimate Interests: For business operations, customer service, and marketing (unless consent is required).
  • Consent: When you opt-in to receive marketing communications.
  • Legal Obligation: When required to comply with legal requirements.
  1. Data Sharing and Transfers

We may share your data with:

  • Service Providers: Third parties that assist in providing services (e.g., payment processors, email marketing platforms).
  • Legal Authorities: When required to comply with legal obligations. We do not sell or rent your personal data to any third parties.
  1. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, we keep booking records for a minimum of [six years] for tax purposes.

  1. Your Rights

You have the following rights under UK GDPR:

  • Access: To request a copy of the personal data we hold about you.
  • Correction: To request correction of inaccurate data.
  • Deletion: To request deletion of your data where appropriate.
  • Objection/Restriction: To object to or request the restriction of certain processing activities.
  • Portability: To request the transfer of your data to another service provider.

To exercise these rights, please contact us at:
Email: info@bamburghholidaycottages.co.uk
Phone: 07399 074083

  1. Cookies and Tracking Technologies

Please see our Cookie Policy for detailed information on the use of cookies on our website.

  1. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Bamburgh Holiday Cottages
Email: info@bamburghholidaycottages.co.uk
Phone: 07399 074083
Address: Earsdon Hill, Morpeth, Northumberland, NE61 3ES.